Last updated: January 2025
At jlgrabe, your privacy matters. This Privacy Policy explains what personal information we collect, why we collect it, how we use it, and what rights you have as a player in the Philippines. Please take a few minutes to read through it so you know exactly how your data is handled on our platform.
When you register on jlgrabe, we collect your full name, date of birth, email address, and contact number. This information is required to create and verify your account in line with Philippine regulations. We also collect a username and password to secure your access to the platform. Your date of birth is used to confirm that you meet the minimum age requirement for gaming in the Philippines. All account details are stored securely and are only accessible to authorised personnel.
To process deposits and withdrawals, we collect payment-related information such as your preferred payment method and transaction history. We do not store full card numbers or sensitive banking credentials directly on our servers. All financial transactions on jlgrabe are processed through secure, encrypted payment gateways that comply with industry standards. Transaction records are retained as required by Philippine financial regulations and for dispute resolution purposes. You can review your transaction history at any time through your account dashboard.
We automatically collect certain technical information when you access jlgrabe, including your device type, operating system, browser version, and IP address. This data helps us optimise the platform for mobile and desktop users across the Philippines. We also track in-platform activity such as games played, session duration, and feature usage to improve your overall experience. Usage data is analysed in aggregate and is not used to identify you personally without cause. This information also helps our team detect and prevent fraudulent or suspicious activity on the platform.
When you contact our support team, we collect the content of your messages, your account details, and any attachments you provide to help resolve your query. These records are kept to ensure continuity of service and to improve the quality of our customer support. Communications may be reviewed by our team for training and quality assurance purposes. We will never share the content of your support conversations with third parties unless required by law. If you have concerns about how your support data is handled, you can raise them directly with our team at any time.
We only use your personal information for the purposes listed below. We do not sell your data to any third party, and we do not use it for purposes beyond what is described in this policy.
Your data is used to create, verify, and maintain your jlgrabe account. This includes identity verification, age checks, and keeping your account secure. We may also use your contact details to send you important account-related notifications such as password resets or security alerts. Account management data is retained for as long as your account remains active. Upon account closure, data is retained only as required by applicable Philippine law.
Aggregated usage data helps us understand how players interact with jlgrabe so we can improve features, fix issues, and develop new content. We analyse patterns in game preferences, session behaviour, and navigation to make the platform more enjoyable and intuitive. This analysis is conducted on anonymised or aggregated data wherever possible. Individual player data is not used for profiling beyond what is necessary for platform operations. Your feedback, whether submitted directly or inferred from usage, is genuinely valued and acted upon.
We are required by Philippine law and our operating licence to collect and retain certain player information for anti-money laundering (AML) and know-your-customer (KYC) purposes. This data is used solely to meet our regulatory obligations and is handled with the highest level of care. We may be required to share certain information with government authorities or regulators if legally compelled to do so. In such cases, we will only disclose the minimum information necessary to comply with the legal requirement. We will notify you of any such disclosure where permitted by law.
You have the right to request a copy of the personal data that jlgrabe holds about you at any time. To make an access request, simply contact our support team with your account details and a description of the information you are requesting. We will respond to your request within a reasonable timeframe in accordance with the Data Privacy Act of 2012 (Republic Act No. 10173). There is no fee for making a standard access request. If your request is complex or involves a large volume of data, we may need additional time and will inform you accordingly.
If any of the personal information we hold about you is inaccurate or out of date, you have the right to request that it be corrected. You can update basic account details such as your contact number or email address directly through your account settings. For more sensitive corrections such as name or date of birth changes, please contact our support team and provide supporting documentation. We will process correction requests promptly and confirm once the update has been made. Keeping your information accurate helps us provide you with the best possible service.
Under certain circumstances, you may request that we delete your personal data from our systems. This right applies when the data is no longer necessary for the purpose it was collected, or when you withdraw your consent and there is no other legal basis for processing. Please note that some data must be retained for a minimum period as required by Philippine law, even after account closure. We will inform you of any data that cannot be deleted and the reason why. Erasure requests can be submitted to our support team and will be handled within the timeframes set by applicable regulations.
You have the right to object to certain types of data processing, including the use of your data for direct marketing purposes. If you no longer wish to receive promotional communications from jlgrabe, you can opt out at any time through your account preferences or by contacting our support team. Your objection will be acted upon promptly, and we will confirm once the change has been applied. Objecting to marketing communications will not affect your ability to use the platform or access your account. We respect your preferences and will always honour your choices regarding how your data is used.
jlgrabe uses cookies and similar tracking technologies to enhance your experience on the platform. Cookies help us remember your preferences, keep you logged in securely, and understand how you navigate the site so we can make improvements. We use both session cookies, which expire when you close your browser, and persistent cookies, which remain on your device for a set period. You can manage your cookie preferences through your browser settings at any time, though disabling certain cookies may affect the functionality of the platform. By continuing to use jlgrabe after being informed of our cookie use, you consent to cookies being placed on your device in accordance with this policy.
If you have any questions about this Privacy Policy or how jlgrabe handles your personal data, our support team is available 24/7 to assist players across the Philippines. You can also visit our FAQ for quick answers, or head to your account to review your data settings.
Email: [email protected]